Reference

Understand Your Rights Before You Start

Access to bg356 depends on your local law and the region you are in — read these terms so you know exactly where you stand.

Account EligibilityJurisdiction ConditionsWallet Use TermsData HandlingContact Rights
bg356 Understand Your Rights Before You Start
HOW WE HANDLE DATA

Account Security and Data Practices

We hold your account data only for as long as it is needed to operate your account and meet our legal obligations. Here is how we approach the areas that matter most to you.

Data Retention

Account records, transaction history, and wallet activity logs are kept for the period required by applicable law. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. If you notice unusual activity, contact support immediately and we will lock the account while we investigate.

Data Access Requests

You can request a copy of the personal data we hold on your account by contacting support via email. We will verify your identity before releasing any information and respond within the timeframe required by applicable law.

LEGAL CONTACT

Reach Us About a Legal Matter

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal queries through the channels below. We aim to respond to formal legal requests within a reasonable timeframe.

Live Chat Open the chat widget from any page in your account. For legal queries, select the account or terms category so your message reaches the right team.
Email Support Send formal requests or data queries to our support address. Include your registered account details so we can locate your record and respond accurately.
Account Help Centre The help centre covers common questions about terms, account closure, and data requests. Check there first — many answers are available without waiting for a reply.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to players in Bangladesh.

Access depends on your local law and whether your region is listed as supported. We do not make legal determinations on your behalf — check the rules that apply in your location before opening an account.

Yes. Send a data access request to our support email with your registered account details. We verify your identity first, then provide the data within the timeframe required by applicable law.

We retain transaction records and account data for the period required by law after closure. Once that period ends, your data is deleted or anonymised according to our retention schedule.

Your wallet transactions are subject to both these terms and the individual terms of your payment provider. Disputes with bKash, Nagad, or Rocket are handled separately from disputes with bg356.

We update the revision date at the top of this page whenever terms change. Continuing to use your account after a change means you accept the updated version — check back periodically.

Contact support immediately via live chat or email. We will place a hold on the account while we investigate and walk you through the steps to secure it, including resetting your OTP verification.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.