Reference

What You Agree to When You Use bg356

These terms set out how your account works on bg356 — what we expect from you, what you can expect from us, and how access is governed depending on your location and local law.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredMobile and browser accessTerms updated without notice
bg356 What You Agree to When You Use bg356
TERMS CONTACT

Reach Us About Your Terms Questions

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID so we can pull up your record quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during active support hours for terms queries, account disputes, and wallet verification questions.

Email Support

Send your query to our support address with your registered mobile number and a brief description of the terms issue. We respond to account-related cases in order of receipt.

Help Centre

Our help section covers common terms questions — account eligibility, wallet rules, and what happens when access is restricted in your region.

HOW WE HANDLE IT

Account Security and Data Under These Terms

Your account data is held securely and used only to operate your bg356 account. We do not sell your information to third parties. Here is how we manage the key areas these terms touch.

Wallet Verification

When you add bKash, Nagad, or Rocket as a withdrawal method, we verify the number matches your registered name. This step protects your balance from misdirected payouts.

Account Access Records

We log device and session data to detect unauthorised access. If we spot a login from an unrecognised device, we may ask you to confirm via OTP before the session continues.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of held data via support.

Requesting Changes

To update your registered mobile number or wallet details, contact support with proof of ownership for both the old and new number. Changes take effect after verification is complete.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations.

Account access depends on your local law and whether your region is eligible. You are responsible for confirming that using this platform is permitted where you are before registering.

No. Your deposit wallet must be registered in your own name. Deposits from a third-party bKash or Nagad number may be reversed, and your account may be reviewed if a mismatch is found.

We post the updated terms on this page. Continuing to use your account after the update date means you accept the new version. If you disagree, withdraw your balance and close your account before the change takes effect.

Contact support with your account ID and registered mobile number. We will compile the relevant account data and send it to your registered contact within a reasonable timeframe.

Yes. We may suspend or close accounts that breach these terms — including shared accounts, mismatched wallet details, or access from ineligible regions — and will notify you via your registered contact.

Contact support to initiate account closure. We will process your remaining wallet balance to your verified Nagad, bKash, or Rocket number after completing the standard identity check.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.